Professional Telephone Skills Training Course

Having Professional telephone Skills is one of the most important and powerful elements that add to the modern marketing mix, telemarketing and customer service play a vital role in everyday business. As 2 of very few approaches to marketing that involve brand representatives talking directly with clients and in real-time, the potential for effective telemarketing as a sales tool is near-infinite. What makes telemarketing and customer service all the more relevant from a 21st century perspective is the way in which almost every consumer now carries a mobile telephone at all times. For the first time in history, directly reaching out to any person at any time and with any message at all is 100% possible. This online Professional Telephone Skills Training course, offers the perfect foundation upon which to begin an exploration of high-level sales, customer service, and marketing from a contemporary corporate and online business perspective. Whether looking to advance an existing career or set out in a brand new direction, this concise yet comprehensive course covers all the skills, knowledge and industry insights required to take the next crucial step forward to your career. Our Course content on customer service and telemarketing course begins by providing candidates with a broad overview of verbal communication techniques in general, followed by an introduction to professional listening skills, FREE tools, script development and the essentials of pre-call planning. Ultimately, successful candidates benefit from the highly-valued skills and knowledge required to succeed as professionally-qualified customer service and phone calling industry.
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Introduction & Course Outline